1. ACCEPTANCE OF AGREEMENTThis Customer Terms and Conditions and User Agreement (the “Agreement”) constitutes a legally binding contract between the customer (“you,” “your,” or “Customer”) and ‘Washables’, ‘Washables’ LLC (“the Company,” “we,” “us,” or “our”). By accessing our website, creating an account, or utilizing any pickup, delivery, or self-service laundry options provided by Washables, you acknowledge that you have read, understood, and agree to be bound by the entirety of this Agreement. If you do not agree with any portion of these terms, you must immediately cease all use of our services. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting to our digital platforms. Your continued use of the service following such changes constitutes your acceptance of the revised terms.
2. ELIGIBILITY AND ACCOUNT REGISTRATIONTo utilize Washables services, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract. You represent that the information provided during the registration process is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. Washables shall not be liable for any loss or damage arising from your failure to protect your account information. We reserve the right to suspend or terminate any account that provides false information or violates our operational policies.
3. DESCRIPTION OF SERVICES AND USER RESPONSIBILITIESWashables provides comprehensive garment care, including but not limited to wash-and-fold, delicate fabric treatment, and pickup/delivery logistics. As a condition of service, you agree to inspect all garments prior to handover. You are responsible for ensuring that all pockets are empty of any hazardous or damaging items, including but not limited to jewelry, cash, pens, lighters, lipstick, chewing gum, or electronic devices. Washables is not responsible for any damage caused to your garments or our equipment by items left in pockets, nor are we liable for the loss of any personal items found within garments. You further agree to accurately declare any items of high value or those requiring specialized handling as defined in our Specialized Garment Policy.
4. CARE LABELS AND FABRIC ASSUMPTIONIn providing our services, Washables relies strictly on the care labels attached to your garments. If a garment lacks a care label, you acknowledge that we will process the item using the method we deem most appropriate based on our professional experience, but such processing is done entirely at your own risk. We are not responsible for damage resulting from incorrect labeling by the manufacturer or for inherent defects in the garment that are not visible upon initial inspection, such as weak stitching, color bleeding in “dry clean only” items that were laundered per your request, or shrinkage in fabrics prone to such reactions.
5. PRICING AND PAYMENT TERMSBy placing an order, you agree to pay the prices listed on our current price schedule at the time of service. All fees are subject to applicable taxes as required by law. Washables reserves the right to adjust pricing based on the actual weight of the laundry or the specific complexity of garment care required (e.g., stain removal or delicate handling). You authorize Washables to charge your designated payment method upon completion of the service. In the event of a failed payment, we reserve the right to retain your garments as collateral until the outstanding balance is settled in full.
6. SCHEDULING, ACCESS, AND DELIVERYYou agree to provide a safe and accessible location for all pickup and delivery requests. If you authorize an “unattended pickup” or “unattended delivery,” you assume all risk of loss, theft, or damage to the garments once they are placed in the designated area. Washables will make reasonable efforts to adhere to scheduled windows but does not guarantee exact timing. Delays caused by traffic, weather, or mechanical failure do not entitle the customer to a refund or discount unless otherwise specified in our Refund Policy.
7. PROHIBITED USESYou agree not to use Washables for any unlawful purposes or to submit garments that have been contaminated with hazardous waste, chemicals, or biohazards. We strictly prohibit the submission of items infested with pests (such as bedbugs or lice). If such items are discovered, service will be terminated immediately, the items will be returned untreated in a sealed container, and a sanitization fee may be applied to your account.
8. INTELLECTUAL PROPERTY AND USAGE RIGHTSThe content, logos, software, and proprietary processes used by Washables are the exclusive property of the Company. You are granted a limited, non-exclusive, non-transferable license to access our website for the sole purpose of managing your laundry services. You may not reproduce, distribute, or create derivative works from our platform without express written consent.
9. LIMITATION OF LIABILITY AND INDEMNIFICATIONTo the maximum extent permitted by law, Washables’ total liability for any lost or damaged garment shall not exceed the limits defined in our Lost or Damaged Items Policy. In no event shall Washables be liable for indirect, incidental, or consequential damages, including loss of profit or emotional distress. You agree to indemnify and hold harmless Washables, its employees, and affiliates from any claims, damages, or expenses arising from your breach of this Agreement or your negligent use of the service.
10. TERMINATION OF SERVICEEither party may terminate this agreement at any time. Upon termination, you remain responsible for any unpaid balances. Washables reserves the right to refuse service to any individual or household for reasons including, but not limited to, abusive behavior toward staff, frequent payment failures, or violation of hygiene standards.
11. GOVERNING LAW AND DISPUTE RESOLUTIONThis Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Washables is registered. Any disputes arising from this Agreement shall first be attempted to be resolved through good-faith mediation. If mediation fails, the dispute shall be submitted to binding arbitration in the local jurisdiction, and both parties waive the right to a jury trial or participation in a class-action lawsuit.
12. ENTIRE AGREEMENT AND SEVERABILITYThis Agreement, along with the incorporated policies (Privacy, Refund, Garment Care, etc.), constitutes the entire understanding between you and Washables. If any provision of this Agreement is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

CUSTOMER ACKNOWLEDGMENT By creating an account, using the service or scheduling a service, I hereby acknowledge that I have read and agree to the Washables Customer Terms and Conditions and User Agreement.