COOKIES POLICY
- UNDERSTANDING COOKIES AND TRACKING TECHNOLOGIESWashables (“the Company,” “we,” “us,” or “our”) utilizes cookies and similar tracking technologies, including web beacons, pixel tags, and local storage, to enhance your digital experience on our website and mobile interfaces. A cookie is a small text file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you return to the site, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information to ensure that your interaction with the Washables ordering system is seamless, secure, and personalized. By continuing to browse our Site, you agree to our use of these technologies as described in this policy.
- THE ROLE OF COOKIES IN THE WASHABLES EXPERIENCEAt Washables, we prioritize precision and convenience. Cookies play a vital role in delivering these standards by allowing our systems to “remember” your specific laundry preferences, such as your preferred detergent types, folding styles, and recurring pickup schedules. Without these technologies, you would be required to re-enter your details and preferences every time you navigate to a new page or start a new session. Furthermore, cookies help us understand how our customers interact with our digital platform, enabling us to identify and fix technical errors, streamline the checkout process, and improve the overall aesthetic and functional quality of the user interface.
- CATEGORIES OF COOKIES WE EMPLOYWe categorize our cookies based on their specific function and necessity. Strictly Necessary Cookiesare essential for the operation of our website. They enable core functionality such as secure account login, the management of your laundry basket, and the processing of financial transactions. The Site cannot function properly without these cookies, and they cannot be switched off in our systems. Functional Cookies allow the Site to provide enhanced functionality and personalization, such as remembering your language settings or the specific location-based service area you previously selected. Performance and Analytical Cookies help us count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site. All information these cookies collect is aggregated and therefore anonymous. Targeting and Advertising Cookies may be set through our Site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.
- THIRD-PARTY COOKIES AND EXTERNAL INTEGRATIONSIn addition to our first-party cookies, Washables works with third-party service providers who may also place cookies on your device. These include Analytics Providerslike Google Analytics, which help us analyze how users utilize the Site. The information generated by the cookie about your use of the website is usually transmitted to and stored by the third party on their servers. We also utilize Payment Processor Cookies from entities such as Stripe or PayPal, which are necessary to prevent fraud and ensure the security of your financial data during the billing process. We do not control these third-party cookies, and we encourage you to check the respective privacy and cookie policies of these providers for more information about their practices.
- WEB BEACONS AND PIXEL TAGSIn addition to cookies, we may use “web beacons” (also known as “clear gifs” or “pixel tags”). These are tiny graphic images with a unique identifier, similar in function to cookies, that are used to track the online movements of web users. Unlike cookies, which are stored on a user’s computer hard drive, web beacons are embedded invisibly on web pages. We may use these in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and our marketing campaigns, ensuring we only send you relevant information regarding your garment care.
- MANAGING YOUR COOKIE PREFERENCESYou have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in your web browser. Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to sign in or use other interactive features of our Site that depend on cookies, such as the persistent shopping cart for your laundry orders. Some browsers also include a “Do Not Track” (DNT) feature that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Site does not currently respond to browser DNT signals.
- DURATION OF STORAGEThe length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session Cookiesare temporary and will only stay on your device until you stop browsing or close your web browser. Persistent Cookies stay on your browsing device after you have finished browsing until they expire or are deleted by you. These are the cookies that allow us to remember your “Washables Professional Account” login details so you don’t have to type them in every time you visit.
- CONSENT AND POLICY UPDATESWhen you first visit the Washables website, you will be presented with a cookie banner that provides you with the option to accept all cookies or manage your settings. Your choices are recorded for a period of [Insert Timeframe, e.g., 6 months], after which we will ask for your consent again to ensure your preferences remain current. We may update this Cookies Policy from time to time to reflect changes in the technologies we use or for other operational, legal, or regulatory reasons. Please re-visit this policy regularly to stay informed about our use of cookies and related technologies.
- FURTHER INFORMATIONFor more details about how we use the information collected by cookies and other tracking technologies, please refer to our Privacy Policy (WASH-PRIV-2026-004). If you have specific questions regarding our use of cookies or this policy, you may contact our digital support team