1. GENERAL SERVICE DISCLAIMER AND THE NATURE OF TEXTILE CARE 

Washables provides its premium laundry, specialized garment care, and logistical services on an “as-is” and “as-available” basis. The customer acknowledges that the processing of textiles—including washing, drying, dry-cleaning, steaming, and pressing—is an inherently intrusive process that subjects fabrics to chemical, thermal, and mechanical stress. While Washables employs industry-leading standards and artisan techniques, the Company makes no warranties, express or implied, that any specific stain will be removed or that the garment will return to a “like-new” state. By engaging Washables, the customer accepts that professional cleaning is a risk-mitigation process rather than a restorative guarantee. Any verbal or written advice provided by Washables staff regarding the likelihood of success for a specific treatment is a professional opinion only and does not constitute a binding warranty. 

2. AGGREGATE MONETARY LIABILITY CAPS

The customer agrees that the pricing of Washables’ services is based on the limitation of our liability. To maintain affordable premium rates, the total aggregate liability of Washables, its parent company, subsidiaries, affiliates, and their respective employees or agents, for any loss or damage (including but not limited to loss, theft, or damage during processing or transit), shall be strictly limited as follows: 

• Standard Wash & Fold: Limited to ten (10) times the cleaning cost of the specific order, or $200.00, whichever is lower. 

• Specialized & Declared High-Value Items: Limited to ten (10) times the individual item’s cleaning fee, not to exceed $500.00 per item. 

• Calculation of Value: Any reimbursement shall be based on the “Actual Cash Value” of the garment, which accounts for depreciation based on age and wear, rather than the original purchase price or “Replacement Value.” Washables does not provide “New-for-Old” replacement coverage. 

3. ABSOLUTE EXCLUSION OF CONSEQUENTIAL AND INTANGIBLE LOSSES 

In no event shall Washables be liable for any indirect, incidental, special, exemplary, or consequential damages arising out of or in connection with our services. This exclusion is absolute and applies regardless of whether Washables was advised of the possibility of such damages. Prohibited claims include, but are not limited to: 

• Opportunity Loss: Missing a job interview, business meeting, or professional engagement due to a delayed or damaged garment. 

• Event Specifics: The inability to attend a wedding, gala, or social function because a specific item was unavailable or damaged. 

• Sentimental Value: Emotional distress or “mental anguish” claims related to the loss of heirlooms, vintage items, or garments with personal history. 

• Wardrobe Disruption: The cost of renting or purchasing temporary replacement clothing. 

4. DISCLAIMER REGARDING INHERENT VICE AND MANUFACTURER ERRORS 

Washables assumes no responsibility for damage caused by “Inherent Vice” or defects in the manufacturing of the garment. This includes, but is not limited to: 

• Dye Instability: Fugitive dyes that bleed despite proper temperature control or colors that fade due to poor fixation. 

• Adhesive Failure: The delamination of fused interlinings, the peeling of heat-pressed graphics, or the falling off of glued-on sequins and beads. 

• Invisible Stains: “Tannin” or “Carbohydrate” stains (from alcohol, soda, or perfumes) that are invisible upon intake but oxidize and turn brown or yellow when exposed to the heat of the drying or pressing process. 

• Fiber Perishing: The disintegration of fibers that have been weakened by age, sunlight, perspiration, or previous improper cleaning by the customer. 

5. MANDATORY JURY TRIAL WAIVER TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW

The customer and washables hereby knowingly, voluntarily, and intentionally waive any right they may have to a trial by jury in any litigation based upon, arising out of, or in connection with the services provided by washables or this agreement. This waiver is a material inducement for washables to accept the customer’s order and provide services. Both parties agree that any legal proceedings shall be conducted as a bench trial before a judge in a court of competent jurisdiction.

6. CLASS ACTION AND REPRESENTATIVE ACTION WAIVER ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

The customer agrees that they may bring claims against Washables only in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. No judge or arbitrator may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. Failure to adhere to this clause shall result in the immediate dismissal of the claim. 

7. SELF-SERVICE FACILITY LIABILITY AND RISK ASSUMPTION 

The use of Washables’ self-service facilities is entirely at the customer’s own risk. Washables provides the equipment but does not supervise the user’s selection of cycles, temperatures, or detergents. We disclaim all liability for: 

• User Error: Mechanical damage, shrinkage, or color transfer caused by the customer’s selection of settings. 

• Machine Contamination: Damage caused by residue (e.g., bleach or hair) left in the drum by a previous user; customers are required to inspect the drum before use. 

• Personal Injury: Any slips, trips, or burns occurring within the facility, except in cases of proven gross negligence involving faulty facility maintenance. 

8. CUSTOMER INDEMNIFICATION 

The customer agrees to indemnify, defend, and hold harmless Washables from and against any and all third-party claims, liabilities, and expenses (including legal fees) arising from the customer’s use of the service. This includes situations where a customer’s laundry contains hazardous materials that damage Washables’ machinery or the property of other customers, or where the customer’s failure to provide safe access for logistics results in injury to a Washables employee. 

9. STATUTE OF LIMITATIONS ON CLAIMS

Notwithstanding any longer statute of limitations provided by law, the customer agrees that any claim or cause of action arising out of or related to Washables’ services must be filed within ninety (90) days after the delivery of the order in question or the date of the alleged incident. Failure to file a formal legal claim within this 90-day period shall result in a permanent bar to such claim. 

10. SEVERABILITY AND GOVERNING LAW 

If any portion of this Liability Limitation and Disclaimer Statement is deemed unenforceable by a court of law, the remaining provisions shall remain in full force and effect. This document shall be governed by the laws of the jurisdiction in which Washables is headquartered, without regard to its conflict of law principles.